Frequently Asked Questions

Everything you need to know about shopping for fresh groceries and gourmet goods at Mercato.

How do you ensure the freshness of perishable items during delivery?

We use temperature-controlled packaging and insulated thermal liners combined with food-safe gel packs to ensure your produce, dairy, and meats stay at peak freshness from our warehouse to your doorstep.

What is the delivery timeline for my order?

Orders placed before 2:00 PM local time are eligible for same-day delivery. Standard shipping typically takes 1-2 business days depending on your location and the specific harvest schedule of our farm partners.

What is your return policy for food products?

Due to the nature of perishable goods, we cannot accept returns. However, if any item arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.

Do you offer organic and locally sourced products?

Yes, Mercato prioritizes partnerships with local farmers and sustainable producers. You can filter our catalog by 'Organic', 'Non-GMO', and 'Locally Sourced' to find items that meet your dietary preferences.

Can I track my grocery delivery in real-time?

Absolutely. Once your order is dispatched, you will receive a tracking link via SMS or email that allows you to monitor your delivery driver's progress on a live map.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also support EBT payments for eligible grocery items in select regions.